As I have said on my voice information to you, this is our property and we wish to experience respected and valued in our residence. The easy point as replacing carpet need to enrich a person’s comfort and pleasure within their property.
We sincerely regret to listen to about your practical experience and recognize that your buy was cancelled for every your ask for. Should you carry on to have queries and/or issues please Make contact with us at customersupport at empire-today.com.
The date now's 07/27/27 – Given that we began – We now have had a lot of the carpet replaced twice, as well as vinyl changed thrice. We've operate out persistence with this firm – their service department acknowledges that Now we have experienced a lot of challenges – none of which were being ours, plus they won’t reply to implement anymore. They however haven’t finished The task. Now the carpet while in the learn Bed room is buckling up all over the room – and the grasp toilet vinyl nonetheless should be replaced.
We’re sorry to listen to in regards to the deficiency of follow up that you just’ve been given. We’d like to help additional but we could’t Find your account. Remember to send out an e mail to customersupport@ empiretoday.com together with your Speak to facts, and we’ll get in touch with you to address your worries.
I ordered laminate flooring and hardwood for my stairs and hallway. My spouse And that i took vacation to obtain this set up. Was certain by salesman It will be finished And exactly how wonderful your service is. So, my partner and I cleared all of the significant home furnishings out of the space, made arrangements for our three canine to get away from your home, cleaned everything in anticipation of our set up this Sat morning. Installers get to accommodate and now we're so psyched. That’s the tip of our enjoyment. When they bring in ipieces to validate appropriate flooring, Anything is incorrect!!! Hardwoods don’t match in the slightest degree- stairs are a different coloration from flooring, transitions another shade, one/four round One more coloration.
COLUMBUS, OHIO -- Did not show up for their the primary sales appt. Should have been adequate suitable there. Salesperson seemingly did the purchase Improper. If they showed up for tricky floor install, installer appeared and did not have all product or service essential for installation. Came out A different working day with exact quantity of solution although they verified the extra items experienced arrived in warehouse. Came out A different working day with the right solution but ran outside of flooring. Experienced to come back out A different working day to complete. Different working day, carpeting in 3 parts, just one "didn't can be found in" and that they had to come out One more working day to finish that. So this installation took FIVE EXTRA times to complete.
October 30, 2018 at twelve:21 am I actually don’t know the place to start out my encounter with this company has been so enormously Poor, words ca not really Specific the dis-satisfaction using this organization. My 1st face using this corporation was though the customer service dept, They sent the revenue person to the incorrect tackle and called me to state I wasn’t in your own home and the product sales particular person was at my doorway (intellect you I are already waiting on all of them working day) The sales person was despatched to my moms deal with.
Thank you for sharing your encounter. We apologize that the installation experienced a rocky start off, but are thrilled to hear that your job was concluded to your pleasure. For future queries and/or fears don’t hesitate to Get hold of us at customersupport at empire-today.com.
They've ripped off the wrong consumer and the remainder of you'll want to get up and halt obtaining their lies.
Quick forward 24 hours….I had been supposed to Have got a new kitchen floor mounted today and the installer identified as me at 3:00 to inform me that their initial work from the working day was taking too long and which they couldn’t set up my ground today. He reported that it could be set up on Monday at 10:00am, but Once i questioned him if he would notify Empire from the transform in installation he explained they they didn’t have to be educated because it was out in their fingers at this point.
September 1, 2017 at three:thirteen pm I'm crafting in regard into the perform performed on installation of tile in two loos and an entryway very last week! The task was so improperly carried out that we now have mend perform to try and do. Mortar was remaining throughout floors, and specks remaining that will only be cleaned by obtaining down and cleaning with wire brush, tile by tile. Grout was placed Underneath the baseboards which now search dirty, mortar was remaining throughout baseboards, walls, and toilets, tubs, and doors. Problems was carried out to one wall which have dings on them. Some parts of tile are not even and sticks up! Incredibly clear. This is the trip above problem, as it’s suitable within the doorway! Expended a few hours cleansing just to have the ability to go into bed and use the toilets.
Dye lot didn't match. They had to interchange each of the carpet. This time, freshly painted baseboards all marked up and needing repainting and so they chipped a great measurement bit of lavatory tile that borders the carpet. They under no circumstances informed me and glued it down and stuffed the seam with carpet fibers to appear to be grout. Just after sending photographs to Empire, they scheduled a tile restore for today. Bought the call at eight:28 this morning that they were on their own way. I went to the house, waited 3 hrs and following four phone calls to customer service I was explained to by a supervisor that I was first in the routine plus the repair service person wasn't answering their phone. We are both frustrated. Then I had been informed that Empire was sending again exactly the same bad installers, who had botched the 1st put in, hid weakened baseboards and broken tile on the next set up. I empire carpets coupons never Imagine so. Now they won't give me a slender window to come back on a future day with distinctive installers. That is definitely quite possibly the most aggravating encounter using a contractor in my life. Empire, remember to assist and rectify.
We understand that this continues to be a annoying practical experience for yourself, and we apologize in your expertise. We admit your considerations, and we’ll be in connection with you shortly to handle your concerns.
September 20, 2017 at three:36 pm Set up Empire floors in full house for the tune of 34K in December on 2014. Experienced all kinds of other issues but the newest is definitely the flooring within the basement is finding black mould places around the engineered Wooden. These are typically not small small spots, these are generally big! Tried to have it repaired. Made 5 unique appointments for contractors from Empire to return out and deal with there was always some rationale they could not. The last contractor showed up two or three months back and called his boss. His manager explained never to repair service the flooring. The contractor pointed out a number of other blacks spots starting to type and unfold. He mentioned this engineered Wooden mustn't have been installed within the basement. There is certainly way too much humidity.